Return & Refund Policy

At Florensa Perfumes, customer satisfaction is our priority. We strive to ensure that every order meets your expectations.

Due to the nature of fragrance products and strict hygiene standards, returns are accepted only under the following conditions:

Return Eligibility

• The item must be unopened, unused, and in its original sealed packaging.

• The return request must be submitted within 3 days of receiving the order.

• The product must be in resalable condition, free from damage or alterations.

Refund Process

Once your return request is reviewed and approved:

• The refund will be processed to the original payment method.

• Please allow 7–14 business days for the refund to reflect, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• You must contact us within 48 hours of delivery.

• Clear photos showing the issue must be provided for verification.

Our team will assess the case promptly and arrange a suitable resolution.

Shipping Fees

Shipping charges are non-refundable, unless the error occurred on our side.

Important Notice

We reserve the right to refuse any return that does not meet the above conditions.